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Refund policy
Refund & Exchange Policy
At Your Very Own, all items are made to order specifically for each customer. Because of the custom nature of our products, we do not accept returns, refunds, or exchanges for any reason other than an error on our part or a manufacturing defect.
Incorrect, Damaged, or Defective Items
If you receive:
- The wrong item
- An item you did not order
- A defective or damaged item
Please contact us within 7 days of receiving your order at YourVerryOwn@gmail.com. Be sure to include your order number and photos of the issue so we can review your claim.
If your claim is approved, we will provide a replacement item or exchange at no additional cost to you.
Non-Refundable Items
Because all products are made to order, we cannot accept returns, refunds, or exchanges for:
- Incorrect size selection on your part
- Change of mind
- Color preference
- Ordering errors made by the customer
- Sale items
- Gift cards
- Personalized or custom products
Contact Us
If you have any questions regarding your order, please contact us at:
Email: YourVerryOwn@gmail.com
We are committed to ensuring you receive the correct, high-quality product and will gladly assist with any issues resulting from a production error or defect.